Refund policy

Exchange and Return Policy

At Shlama, we strive to ensure you're completely satisfied with your purchase. To support this, we offer a 100-day return and refund policy on eligible items.

Exchanges:
If you would like to exchange your necklace for another piece, or if your item was defective or damaged upon receiving it, please email service@shlama.com and we will send you exchange instructions.

Return & Refund Terms:

  • Eligibility: Items may be returned within 100 days of the purchase date for a full refund. Items must be in unused, original condition with all packaging intact.
  • Gift Returns: If you received the item as a gift, the refund will be issued to the original purchaser.
  • Exclusions: Personalized items are not eligible for return or refund unless there is a manufacturing defect.
  • Return Process: To initiate a return, contact us at service@shlama.com with your order number and reason for return.

Refunds:

  • Processing Time: Refunds will be processed to the original payment method within 5-7 business days once we receive and inspect the returned item.
  • Late or missing refunds (if applicable)
    If you haven't received a refund yet, first check your bank account again.
    Then contact your credit card company, it may take some time before your refund is officially posted.
    Next, contact your bank. There is often some processing time before a refund is posted.
    If you've done all of this and you still have not received your refund yet, please contact us at service@shlama.com.

Shipping
To return your product, please email service@shlama.com and we will send you return instructions.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
You should consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.

Warranty:
Gold and diamond jewelry comes with a lifetime limited warranty covering manufacturing and craftsmanship defects. All other jewelry (silver, stainless steel) comes with a 2-year limited warranty covering manufacturing defects. Warranty claims do not cover accidental damage, loss, or theft. Return shipping costs for warranty claims are the customer's responsibility. For full details, please see our Warranty and Care Instructions page.

For questions, please reach out to service@shlama.com.

Thank you for choosing Shlama!